Returns are accepted, as long as they are done within 30 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). Please contact us at firstname.lastname@example.org before returning any items.
You are responsible for shipping the item back to us, unless the return is a result of our error (you received an incorrect or defective item, etc.). The item must be brand new and unused. There is a 10% restocking fee on non-defective items to offset lost shipping, credit card and labor costs. Restocking fee is assessed on the pre-sale or discount value of the item. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations if there are import restrictions. Any import duties on Carter Cutlery products shipped internationally are the responsibility of our customers.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.