- Layaway/Deposit
Periodically, we do accept offers to place knives on layaway for our customers. Before your order is accepted to be placed on layaway, we will require a non-refundable deposit of either 25% or $100, whichever is greater. Your order must be paid in full within 45 days of the initial deposit. If the terms of your order are not met, you forfeit all funds submitted, and the knife will be made available again. Special offers and discounts are not applicable.
- Traditional Japanese Bladesmithing School
Much time and effort goes into planning each unique Carter Cutlery Bladesmithing class so as to be able to guarantee the student a learning experience of a lifetime. We have but one condition for participation in these classes — that the students are as committed and as serious about benefiting from them as Murray is in hosting them. Therefore, the following payment policy will serve everybody’s best interests.
Registration for a class is considered completed upon receipt of at least 50% of the class tuition. At that time, we will send class materials, a formal welcome letter, and engage the registered student in conversation (usually by phone or email) to accurately assess the student’s needs and expectations. The remaining 50% is due prior to the commencement of the class.
In the event of an unforeseen scheduling conflict, we can reschedule your class with no penalty if we have 45 days prior notice. Forty-five days gives Carter Cutlery a reasonable amount of time to find a deserving student to attend the class in your place. If there are less than 45 days remaining before the scheduled class, a penalty of 1% of the class tuition per day shall be calculated, and, if a last minute cancellation should occur, up to 45% of the tuition will be forfeited. Any and all of the remaining funds (100% of the deposit, if cancellation occurs before 45 days of class commencement) will be held by Carter Cutlery for use at any future date. The deposit is also transferable, therefore; if the registered member is unable to permanently attend, a friend or relative may attend in their place.
A deposit for one class does not lock the registrant into only that class originally registered for. Provided 45 days prior notice is received, the student can change the desired class, and all deposited funds will be applied to the new class. If there is still a balance remaining, we will credit it towards a future class, and that credit will be transferable as well.
Upon student registration, Carter Cutlery begins a lengthy process of custom planning for each individual student. Class materials are sent, and Murray gladly takes time away from his regular production schedule for personal consultation to assess the student’s individual needs. If a student registers for a class and then decides against attending with the exception of extremely unforeseen circumstances, the 50% deposit will be considered payment for services rendered.
In the unlikely event that Carter Cutlery must cancel a scheduled class, 100% of your deposit will be refunded and apologies profusely given. This has never occurred.
We feel that these conditions will encourage those of you who are serious about attending a life-changing class with Murray, and will enable Murray to focus on doing what he does best — serving your cutlery needs with unparalleled focus and enthusiasm.
- Japan Tour
Registration for a Carter Cutlery Japan Tour is considered completed upon receipt of at least 50% of the guide fee. At that time, you will receive a confirmation email and be added to the tour group mailing list. The remaining 50% is due on the first day of the tour.
Due to the intensive planning necessary for this type of trip, the required 50% deposit is non-refundable. If you cancel your reservation for the Japan tour 45 days before departure, then your full deposit will be transferred to store credit with Carter Cutlery. However, if you cancel your reservation for the Japan tour within 45 days of departure, then your deposit is forfeited.
In the unlikely event that Carter Cutlery must cancel a scheduled tour, 100% of your deposit will be refunded and apologies profusely given. This has never occurred.