Shipping and Returns Policies

 

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations if there are import restrictions. Any import duties on Carter Cutlery products shipped internationally are the customer’s responsibility.

In 2017, we instituted a free domestic shipping policy as a thank you to our loyal customer base. We continue to ship each item via the USPS Priority Mail service with tracking provided. Shipping fees still apply to international orders, but international customers will often receive a partial refund of their shipping charges to reflect the domestic shipping discount. Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns Policy

Returns are accepted, as long as they are made within 30 days of the delivery date. Please contact us with your order number and details about the product before returning any items.

You are responsible for shipping the item back to us unless the return is the result of our error (you received an incorrect or defective item, etc.). The item must be brand new and unused. There is a 20% restocking fee on non-defective items to offset lost shipping, credit card, and labor costs. Restocking fee is assessed on the pre-sale or discount value of the item. You should expect to receive your refund within two weeks of our receipt of your package. We strongly recommend you insure any package being returned to us, as we will not be able to help you if your return is lost or damaged.